Submitting the booking form creates a booking request. The appointment becomes confirmed only after the required payment or transfer review is completed and VAVA Living confirms the booking.
Booking with clarity
Booking Policy
This policy explains how VAVA Living appointments are requested, reviewed, confirmed, changed, cancelled, and handled when payment is involved.
Last updatedAugust 2026
Our commitment to you
We present this page in clear language and keep it updated so your rights and responsibilities remain easy to understand.
Protection first
We are committed to transparency, security and respect for your rights in everything we provide.
01
Booking request
02
Appointment availability
Available times are shown according to the configured working schedule and existing bookings. A time may become unavailable before the booking is completed if another confirmed booking uses it.
“Every booking step is designed to give you greater clarity before your appointment is confirmed.
”
03
Payment and bank transfers
Where payment is required, the booking remains pending until the payment is completed or the bank-transfer receipt is reviewed. Entered transfer information must be accurate and match the uploaded receipt.
Changes and rescheduling
Requests to change an appointment are subject to availability and must be made through the available account or contact channels. A requested change is not final until it is confirmed by VAVA Living.
Cancellation
Cancellation availability depends on the booking status and the time remaining before the appointment. Any refund eligibility is reviewed according to the payment status, cancellation timing, and the service conditions shown at booking.
Late arrival and missed appointments
Late arrival may reduce the available session time. A missed appointment may be treated as used unless VAVA Living confirms another arrangement.
Your appointment, clearly planned
We explain booking, confirmation, changes and cancellation so appointment details are clear before submission.
Service information
The service title, duration, price, location, and any preparation requirements shown during booking form part of the booking details.
Contact
Questions about a booking or this policy can be sent through the Contact Us page.